IXL | Read workplace emails and memos | 9th grade language arts

Read the memo.

MEMORANDUM

To: All Bakery and Café Employees

From: Fernando Tarta

Subject: Management Update

Hi all!

I'm delighted to announce that Shontel Robinson has been promoted to store manager and head baker. Over the past three years, Shontel has shown an unrelenting dedication to customer service and astonishing innovation in marketing many of our bakery products. For example, her creation of the Scone Zone section of the store has markedly improved sales as well as customer experience.

Shontel will be supervising the morning kitchen staff and bakery crew. In addition, she will direct all marketing and customer service initiatives moving forward. Café servers and all evening employees will continue to report to front-of-house manager Andre Patel.

Join me in congratulating Shontel on her well-earned promotion!

Best regards,

Fernando Tarta

Vincent Van Dough Bakery & Café

What is the main purpose of this memo?

to announce the promotion of Shontel Robinson

to announce a new customer service initiative led by Shontel Robinson

to announce the retirement of head baker Shontel Robinson

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question

Read the memo.

MEMORANDUM

To: Finance Tech Team, Swindleson Investment Services

From: Kat Johnson, IT Director

Subject: Company-Issued Laptops

Good news, everyone!

Due to record-breaking profits, we will all be getting new laptops this week. The new laptops are faster, have more storage, and feature larger displays.

At the end of the day on Friday, simply leave your powered-on computer in your office. We will transfer all your data, applications, and settings to your new laptop before taking the old one away.

If you discover any issues on Monday with your new laptop, please open a high-priority support ticket, and the IT team will respond by the end of the day.

Best regards,

Kat

What is the main purpose of this memo?

to announce that employees will receive an upgraded laptop

to announce new virus protection software for employees' laptops

to announce a new storage policy for company laptops

key idea

Purpose refers to a writer's reason for writing, or what he or she hopes to accomplish. When trying to determine the main purpose of a business email or memo, look for clues in the subject line as well as the specific details that appear in the body of the email or memo.

solution

Look at the following details from the memo:

The subject line reads, "Company-Issued Laptops."
The memo says that the team "will be getting new laptops" that are "faster, have more storage, and feature larger displays."

These details let you know that the main purpose of the memo is to announce that employees will receive an upgraded

laptop.

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$Confetti$

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B.2Identify audience and purpose

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